Refund Policy

Return and Exchange Policy

Timeframe:

The customer may request a return within 3 days of the order’s delivery date

The customer may request an exchange within 7 days of the order’s delivery date

No return or exchange requests will be accepted after these periods have expired

Conditions for Accepting Returns or Exchanges:

The following conditions must be met for a request to be accepted:

The product must be in its original condition, unused, and undamaged.

The product must be in its original packaging with all labels and tags intact.

The purchase receipt must be presented or attached.

Non-Returnable Products:

Products that have been opened or used.

Products that have been damaged due to improper storage or use.

Orders received more than the period specified above.

Shipping Costs:

If the reason for the return or exchange is due to an error by the store, the store will cover all shipping costs

If the reason for the return is the customer’s preference, the customer will cover the shipping costs

Refunds:

For online payments, the refund will be processed to the same payment method within 21 business days from the date the request is accepted

For cash-on-delivery payments, the amount will be transferred to the bank account after the customer provides the store with the required details via email or WhatsApp

The store reserves the right to refuse a return request if the conditions are not met, and will notify the customer of the reason for the refusal